VDR software offers a secure and encrypted environment to share sensitive files with a variety of parties. It is usually utilized to aid in M&A due-diligence, however it can also be used for fundraising, bankruptcy procedures and other business transactions that require sharing of documents. It’s crucial for advisors be aware of how they can use VDR technology to enhance the client experience.
As with any other tech stack, it’s essential to ask a potential VDR partner for performance and reliability data. It is important to look for data on the average amount of uptime, interruptions and delays. It’s recommended for you to check third-party certifications, such as SOC. These are independent confirmation that the VDR partner has taken the proper steps to secure customer information.
A quality VDR will also provide professional customer support through a variety channels. Find live chat on the app, as well as phone and email support that is available in multiple languages, along with training videos, dedicated teams, and managers. Modern providers are available 24 hours a day all week long.
Also, think about how the VDR is created with your customers requirements in mind. Does it have a clear user interface that is easy to navigate? Does it allow for large-scale uploads and downloads? Does it allow you to quickly access the most popular documents and search for specific terms? These features will make the experience for your clients less stressful and will save hours during a deal.